Voigt, Rodè & Boxeth present

at Aging Services of Minnesota Institute

February 8 - 10, 2012

Dealing with Challenging Behaviors and Residents and Clients (#103) 
Presented by: Susan M. Voigt, Esq. and Dr. John Brose

2/8/12- 12:30 PM to 2:00 PM
Review your organization's policies and procedures regarding behavioral interventions and discharge.  Learn practical interventions and approaches to dealing effectively with difficult behavior issues while continuing to meet your resident's needs.  Discuss creative strategies and legal actions with a geriatric psychiatrist and an attorney to help you solve staffing difficulties in providing quality customer services for demanding residents and families.

Harassment, Protection Orders and Lease Violations: New Strategies for Landlords (#206)
Presented by: April J. Boxeth, Esq. and Lauri Mitchel

2/8/2012 - 2:30 PM to 3:30 PM
Explore how changing demographics in senior housing impact the occurance of indviduals harassing tenants, residents and staff, orders for protection and lease violations.  Review state laws and requirements to define the legal strategies and protect against such situations, and get practical legal and other problem solving approaches to proactively deal with them before they require legal action.  Discuss case studies in which landlords were successful and/or required legal action to deal with this type of situation.

Advocate for the Resident: Alternative Decision-Makers and Your Organization's Role (#506)
Presented by: April J. Boxeth, Esq. and Jullen Kallas

2/9/2012 - 12:30 PM to 1:30 PM
Understand Minnesota law regarding the role and duties of alternative decision-makers and their responsibility tot he resident and your organization.  Discuss case scenarios and identify the organization's role in determining when it is appropriate to appoint or remove an alternative decision-maker.  Share practical strategies to resolving issues concerning providers which involve alternative decision-makers.

Thwart Abusive Visitors!  Best Practices for Serving and Protecting Your Clients and Staff  (#813)
Presented by: Robert Rodè, Esq. and Rebecca K. Coffin, Esq.

2/10/12 10:45 am - 12:15 pm 
Devise a strategic game plan to combat abusive and harassing family members or visitors to your building before, during and after these events occur.  Understand the laws that exist to successfully protect yourself and your clients from threatening behavior.  Identify ways to balance resident rights and risk management issues.